Be Vokal,
with AI-Powered Chatbots
Vokals Chat brings AI-driven conversations to businesses of all sizes. Create, deploy, and optimize bots across channels with ease.
Instant Deployment
Multilingual + RTL Support
Hi! How can i help you?
Hi Vokals! I need your help.
Industries We Service
Education
Telecom
Hospitality
Customer Support
Councils
Features
Enhanced Self-ServiceInformation Sharing Intelligent ConversationsConsistencyEngagement
Instant Chatbot Deployment
Quickly embed chatbots on your website with easy iframe integration.
Multiple Bots & Knowledge Sets
Manage different bots for various products, teams, or audiences.
Custom Integrations
Connect seamlessly with email platforms and Zoho CRM for data sync.
Freemium
$0 / per month, no commitment
We only want you to be more Vokal about us!
- Knowledge Driven Responses
- Customizable chatbot personality
- Standard reporting and analytics
- Manage Bot knowledge in realtime
Knowledge Base Integration
Upload your own data to train bots for accurate, tailored responses.
RTL & Multilingual Support
Full support for right-to-left languages and multiple languages.
Basic Analytics Dashboard
Track interactions and understand user behavior to improve performance.
About Us
Discover Vokals Chat — Your AI Chatbot Assistant
Vokals Chat is dedicated to transforming the way businesses communicate with their customers. Powered by cutting-edge AI technology, our platform enables seamless chatbot creation, deployment, and management — all designed to enhance customer engagement and operational efficiency. Whether you’re a small business or a large enterprise, Vokals Chat empowers you to build personalized, intelligent conversations that drive real results.
- Productivity boost
- Continuous Learning
- Creative collaboration
- Personalized interactions
What’s Coming...
Exciting new features are on the way to make Vokals even more powerful and flexible for your business needs:
Login & User Management
- Email-based login with time-controlled links
- Split login/knowledge page (Login + “What’s New”)
- User profile: reset password, update name, email, phone
- Permissions & role controls (admin, supervisor, agent)
Chat Experience
- Customizable chat widget (branding, themes, logos)
- Multi-language UI (supports LTR and RTL, e.g. Islamic writing style)
- Preset messages & emoji support
- Webchat forms for structured input
- Bot menu for chat initiation (select options like sales/support)
Knowledge Management
- Add knowledge from:
- Paragraphs
- Documents
- Vo Scraper (scrape individual web pages)
- Knowledge expiry (auto-removes outdated knowledge)
- Source tagging for content
- Duplicate detection in embeddings (manual cleanup today, dedicated section in future)
- Bring-your-own vector DB or use Vokals hosted
- Custom retrieval algorithms for embedding search
AI Actions
- Define what AI should do (e.g., send email, raise alert, survey, feedback, data dip)
- Contextual conversations: pass last interactions as context to improve embeddings
- Session summarization (AI-generated conversation summaries)
- AI Actions: entity detection (names, emails, phone numbers)
- Intent & keyword capture
- Reclaim Conversation: bot resumes if agent disconnects/times out
Security & Anti-Spam
- Query length control
- Max requests per minute / rate limiting
- Spam scoring & decay logic
- Excessive punctuation, repetition threshold controls
- Spam keywords & malicious pattern detection (regex patterns, script injection etc.)
- Allowed domain/path restrictions
- Audit logs for all system changes
Integrations
- Native Bright Pattern integration:
- Handover to agent
- Pass user details (name, email, phone)
- Share conversation summary with agent
- External API triggers (CRM, workflows, third-party systems)
- Gapcloud DailogFlow workflows (planned/early stages)
- Email & voice channel support with company email addresses
Reporting & Analytics
- Chat report (transcripts + function calls)
- Outside-hours messages report
- Events report (failed KB queries)
- Clients log (live/recent connections)
- Charges report (token usage, top-ups, cost per query)
- Audit logs report
- Spam tracker report
- Release notes section (in-portal)
Operational Scheduling
- Configurable bot inactivity timeout
- Enable/disable bot toggle
- Business hours + timezones + public holidays
- Exception scheduling (e.g., team meetings, upgrade windows)
- Separate schedules for bots vs agents
Financial Controls
- Add funds per bot to cap spending
- Set/modify token rate per 2,000 tokens
- Dashboards: daily, weekly, monthly usage & costs
Community & Feedback
- Requests module: users request features/enhancements directly in portal
- Release notes log (all versions, rolling updates)
- Afterhours handling with callbacks/escalations
What’s Coming...
Exciting new features are on the way to make Vokals even more powerful and flexible for your business needs:
Voice Assistant Integration
Extend your chatbots to voice channels for hands-free, natural interactions.
- Email-based login with time-controlled links
- Split login/knowledge page (Login + “What’s New”)
- User profile: reset password, update name, email, phone
- Permissions & role controls (admin, supervisor, agent)
Advanced AI Analytics
Gain deep insights into user behavior, bot performance, and engagement trends.
No-Code Bot Builder
Build and customize bots with an easy drag-and-drop interface — no coding required.
Multilingual Capabilities
Speak your customers' language with advanced multi-language support.
Pre-Built Industry Templates
Launch faster with ready-to-use chatbot templates for various industries.
More CRM & App Integrations
Connect with popular tools to automate workflows and sync customer data.
What’s New
Exciting new features are on the way to make Vokals even more powerful and flexible for your business needs:
Voice Assistant Integration
- Email-based login with time-controlled links
- Split login/knowledge page (Login + “What’s New”)
- User profile: reset password, update name, email, phone
- Permissions & role controls (admin, supervisor, agent)
Chat Experience
- Customizable chat widget (branding, themes, logos)
- Multi-language UI (supports LTR and RTL, e.g. Islamic writing style)
- Preset messages & emoji support
- Webchat forms for structured input
- Bot menu for chat initiation (select options like sales/support)
Knowledge Management
- Add knowledge from Paragraphs, Documents and Vo Scraper (scrape individual web pages)
- Knowledge expiry (auto-removes outdated knowledge)
- Source tagging for content
- Duplicate detection in embeddings (manual cleanup today, dedicated section in future)
- Bring-your-own vector DB or use Vokals hosted
- Custom retrieval algorithms for embedding search
AI Actions
- Define what AI should do (e.g., send email, raise alert, survey, feedback, data dip)
- Contextual conversations: pass last interactions as context to improve embeddings
- Session summarization (AI-generated conversation summaries)
- AI Actions: entity detection (names, emails, phone numbers)
- Intent & keyword capture
- Reclaim Conversation: bot resumes if agent disconnects/times out
Security & Anti-Spam
- Query length control
- Max requests per minute / rate limiting
- Spam scoring & decay logic
- Excessive punctuation, repetition threshold controls
- Spam keywords & malicious pattern detection (regex patterns, script injection etc.)
- Allowed domain/path restrictions
- Audit logs for all system changes
Integrations
- Native Bright Pattern integration with Handover to agent, Pass user details (name, email, phone) & Share conversation summary with agent
- External API triggers (CRM, workflows, third-party systems)
- Gapcloud DailogFlow workflows (planned/early stages)
- Email & voice channel support with company email addresses
Reporting & Analytics
- Chat report (transcripts + function calls)
- Outside-hours messages report
- Events report (failed KB queries)
- Clients log (live/recent connections)
- Charges report (token usage, top-ups, cost per query)
- Audit logs report
- Spam tracker report
- Release notes section (in-portal)
Operational Scheduling
- Configurable bot inactivity timeout
- Enable/disable bot toggle
- Business hours + timezones + public holidays
- Exception scheduling (e.g., team meetings, upgrade windows)
- Separate schedules for bots vs agents
Financial Controls
- Add funds per bot to cap spending
- Set/modify token rate per 2,000 tokens
- Dashboards: daily, weekly, monthly usage & costs
Community & Feedback
- Requests module: users request features/enhancements directly in portal
- Release notes log (all versions, rolling updates)
- Afterhours handling with callbacks/escalations
Where We Want
To Be
Vokals would be your all-in-one AI communication platform, built for enterprise needs. Connect tools, CRMs, and social media to manage every customer query from a single, unified dashboard — from website chats to social DMs.
Vokals
YouTube
Gmail
Slack
Dropbox
Latest Updates
Login & User Management
- Email-based login with time-controlled links
- Split login/knowledge page (Login + “What’s New”)
- User profile: reset password, update name, email, phone
- Permissions & role controls (admin, supervisor, agent)
Chat Experience
- Customizable chat widget (branding, themes, logos)
- Multi-language UI (supports LTR and RTL, e.g. Islamic writing style)
- Preset messages & emoji support
- Webchat forms for structured input
- Bot menu for chat initiation (select options like sales/support)
Knowledge Management
- Add knowledge from:
- Paragraphs
- Documents
- Vo Scraper (scrape individual web pages)
- Knowledge expiry (auto-removes outdated knowledge)
- Source tagging for content
- Duplicate detection in embeddings (manual cleanup today, dedicated section in future)
- Bring-your-own vector DB or use Vokals hosted
- Custom retrieval algorithms for embedding search
AI Actions
- Define what AI should do (e.g., send email, raise alert, survey, feedback, data dip)
- Contextual conversations: pass last interactions as context to improve embeddings
- Session summarization (AI-generated conversation summaries)
- AI Actions: entity detection (names, emails, phone numbers)
- Intent & keyword capture
- Reclaim Conversation: bot resumes if agent disconnects/times out
Security & Anti-Spam
- Query length control
- Max requests per minute / rate limiting
- Spam scoring & decay logic
- Excessive punctuation, repetition threshold controls
- Spam keywords & malicious pattern detection (regex patterns, script injection etc.)
- Allowed domain/path restrictions
- Audit logs for all system changes
Integrations
- Native Bright Pattern integration with Handover to agent, Pass user details (name, email, phone) & Share conversation summary with agent
- Native Bright Pattern integration with Handover to agent, Pass user details (name, email, phone) & Share conversation summary with agent
- External API triggers (CRM, workflows, third-party systems)
- Gapcloud DailogFlow workflows (planned/early stages)
- Email & voice channel support with company email addresses
Reporting & Analytics
- Chat report (transcripts + function calls)
- Outside-hours messages report
- Events report (failed KB queries)
- Clients log (live/recent connections)
- Charges report (token usage, top-ups, cost per query)
- Audit logs report
- Spam tracker report
- Release notes section (in-portal)
Operational Scheduling
- Configurable bot inactivity timeout
- Enable/disable bot toggle
- Business hours + timezones + public holidays
- Exception scheduling (e.g., team meetings, upgrade windows)
- Separate schedules for bots vs agents
Financial Controls
- Add funds per bot to cap spending
- Set/modify token rate per 2,000 tokens
- Dashboards: daily, weekly, monthly usage & costs
Community & Feedback
- Requests module: users request features/enhancements directly in portal
- Release notes log (all versions, rolling updates)
- Afterhours handling with callbacks/escalations
Contact Us
Get in Touch with the Vokals Team
Have questions, need support, or want to explore how Vokals Chat can work for your business? We’re here to help. Whether you’re just getting started or scaling up, reach out and let’s start the conversation.